Frequently Asked Questions
Ordering
To create an account, simply navigate here and register with your e-mail address and a user password. An e-mail confirming your new account will be sent to you shortly after sign up.
If you’d like to check on the status of an order you placed on siggiahardwarestore.com, you can navigate to your account to see a list of past orders placed. You can also track the status with the Order ID number you received via e-mail when the order was placed.
If you’d like to delete your siggiahardwarestore.com account, please send us a request to terminate your account via the form on our Customer Care page here.
Yes. Each order placed on siggiahardwarestore.com will receive an order confirmation via e-mail immediately after an order has been submitted.
We have various methods to help assist you with placing an order. You can e-mail our customer service or you can call (818) 787-1650 during our business hours of 9AM-4PM PST Monday-Friday.
Special order products are a two week lead time (14 business days+) upon placing the order. Various “special order” products may end up in our stock rotation, so please check back regularly for updates.
After creating an account, you can use the Shopping List feature. When shopping on siggiahardwarestore.com, simply navigate to the hovering + icon on product photos to add to your List. If you are a busy woodworker and consistently use your favorite products, you can keep them safe here without searching for them every visit. Even if a product is added to the cart, it will continue to stay on your List until removed by clicking the X next to the product.
Shipping
Please reference the below chart for approximate shipping days. We do our best to be prompt when shipping your order. See our Shipping Policy here for more details.
At this time we only ship to addresses within the United States. We apologize for any inconvenience. See our Shipping Policy here for more details.
We primarily ship via UPS Ground and offer 3 Day Select and 2nd Day Air options. *Please note that some products (glues, adhesives, putty) containing potentially hazardous material will ship via ground only.
Products
Most manufacturers will provide installation assistance guides, sheets or templates within their respective packaging. Depending on the manufacturer, we also provide installation help on our product pages. Please navigate to the product purchased to see if a Video, Installation Instructions or Product Overview is offered.
Terminology & Dimensions
The primary dimensions listed within our Organizer section is the physical product dimension. This is the actual dimension of the product itself. Your cabinet opening or overall dimensions will need to be bigger than the physical dimension to allow for space on each side of the product.
American cabinet manufacturers have traditionally built cabinets using a framed construction. In this type of cabinet construction, the rails and stiles form a 1-1/2 inch face “frame” at the front of the cabinet box. This frame resembles a flat picture frame that is attached to the door front, giving added dimension to the door front.
Frameless cabinet construction is a European way of manufacturing cabinets that has become popular among American homeowners seeking simple, more contemporary cabinet designs. Frameless cabinetry is sometimes called “full access” cabinetry because it offers greater accessibility by eliminating the face frame.
Wall cabinets or wall-mounted cabinets- refers to cabinets that are hung on the wall. Sometimes they are called upper cabinets.
Base cabinets, tall cabinets and vanity cabinets – refers to cabinets designed to rest on the floor. Sometimes they are also called lower cabinets.
The center-to-center measurement on a cabinet pull is in reference to the distance between screw holes. This is what Siggia Hardware displays in the product description titles. The center-to-center measurements will differ from the products overall length.
